Social exclusion

Category Archives

Chris Skog: What services should we integrate to the social media?


With the explosion of social media usage, we are feeling extreme pressure to be where our customers are. Most of our social media activity involves inviting customers to our home pages with links and such and we are also recruiting Facebook and Twitter followers. At the same time the customers are far more pragmatic and want value to their time, attention and data. It is time to get involved to understand our customer needs to reach their hearts and provide them with better services.  So how do we provide value in our solutions?

Chris Skog (Twitter)

Katia Shklyar: multicultural library?


Nowadays in Finland and in many other countries are a lot of talks about immigration and the role of newcomers in the society. Library is not an exception and as “a place which is open for anyone” it gets even more pressure. Some libraries want to develop as “multicultural”. But what does it mean? Is it really necessary to develop “special” “multicultural” services (for immigrants)? So dear colleagues, I want your opinions about the issue and some examples of successful and/or failed initiatives.

Katia Shklyar

Juha Kortesluoma: public living rooms vs. peace and quiet


Many (or at least some) public libraries are evolving to be more and more like event venues and public living rooms. Living room like children’s and youth’s sections with video games etc. have been popular among younger patrons and parents have liked them too. On the other hand, many people think that libraries should be places of peace and quiet. How would it be possible to combine these two opposite interests? Is the only possible solution to profile libraries as public living room/event libraries or as quiet libraries (or if the library is big enough, to provide separate sections for both purposes)? Is time up for quiet public libraries?

Juha Kortesluoma

Anssi Sajama: library fees—what should be free for all?


Does your library have services that cost? Libraries should have equal services for everybody, which usually means that the library use is free of charge except for material fees (i.g like copying paper) and fines (i.g for returning books late). In what cases can the library have fees on a service and not put its customers in an unequal position?

Anssi Sajama

Anastasia Prokhorova: just a library or a cultural centre?


I am sure that a library is not only a collection of books and documents but also an amazing public space. So how can we develop and influence on cultural life and which special events can we offer our visitors in the walls of the libraries? Can public libraries keep the leadership in organizing leisure-time? I would like to adopt different practices in organizing cultural projects from the colleagues from all over the world.

Anastasia Prokhorova

Bo Jacobsen: the future role of the physical library


The usage of public libraries have changed significantly in the recent years. The change in user patterns is challenging the libraries with a need to rethink the physical facilities and to grow into community centers which should invite people inside as active players and contributors. The focus is not only culture and knowledge, but also on engaging citizens as active citizens both in the local community and globally.

Bo Jacobsen

Stine Grabas: collections or relations

Libraries are a unique cultural – and learning – institutions embedded in a local community yet working together for the same goals world wide. How do we make the best impact in our local community? By collecting and presenting ideas, knowledge and stories from our communities that make us unique? How do we connect local information and knowledge to generate knowledge in our community that other people in the community can benefit from?

Stine Grabas

Dasha Bocharova: library — disabled friendly


The professional goal of my participation in cycling tour is, first, to see examples of adaptation of cultural institutions for persons with disabilities (adaptation of space and building, information service users in this category). Secondly, the various city-wide campaign involving public libraries (forms of participation). And of course – an international communication!!!!!!

Dasha Bocharova

Corina Ciuraru: the library – ONGs coalition

I have been thinking for some time what can I do to in order to attract more users in my library. I have always had the exact same answer to this problem: really useful community services. I have understood in time that we are not able to do everything alone and that we need partnerships. One of the best partners are the ONGs with people with lots of ideas, but limited resources. We, the libraries, do have resources, but we don’t always have the necessary creativity so we can complete each other’s. This way I have learned how to proceed in order to realize modern, innovative and useful services for the community.

The first step was to create the library’s own ONG, which is, in fact, an ANBPR branch. This way I have managed to communicate easier the other ONGs and, at the same time, have offered new possibilities for my colleagues to affirm themselves in the same professional association. It is wrong to say that I have just started this project. I have ended many others partnerships in order to fulfill my most upon dream: to realize a coalition between the ONGs, citizens and the local administrative on the side of my library. With each partnership signed we managed to attract a new category of people: the teenagers, and also volunteers, old persons and people with disabilities, etc. It is quite hard to make the library appeal to those groups nowadays.

Why is it a problem? It’s simple: I love the social side of the library, working with people and being near the people who need help. I want that the library for them to become their “third home”, after their “private home” and their “job”, of course.

Looking forward to seeing you at C4L!

Corina (Kya) Ciuraru
County Public Library “Panait Istrati”
Braila, Romania

Merja Marjamäki: share and learn best best practices about childrens and teenagers services


In my recent work I’m responsible about children and teenagers services – so I’m going to listen your experiments and practices in that area very carefully during the Cyc4lib.

To think about this homework almost everything in the list has something to do with my daily work:

  • communicating to customers – very important – always
  • I know, we need so much extending the knowledge and skills – and now I’m thinking about those yongsters again
  • what the library can offer to the society, especially for those young ones – I want to talk about this with you
  • childrens and teenages areas are literally out of “hushing and silence” – anyhow in Turku – and it’s accepted
  • in my opinion a public library is and it must be a  place for everyone – for children, their parents and teenagers as well
  • thinking about library staff – I’m eager to start co-operating with volunteers and want to hear your experiments

SoI’m eagerly waiting for Cyc4lib to hear (Library Lovers’ … everyone) Best Practices and to share
opinionswith you.

And maybe, maybe, I can cycle as fast as the slowest of you.

Seeyou soon

Merja Marjamäki
Turku City Library

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