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What means good quality of customer service to us and what it means to our
customers? Do we consider same things as good customer service? And how to measure it? I’d like to find some new revolutionary method other than surveys or these happy face or not so happy face machines.
I’ve just started my job in the library of medicine. So it’s very interesting how coleagues from other medical libraries work these days. What do you need to do or know to become a helpful information tool for a doctor?
Since I don’t work in a library myself anymore I’m mostly interested in how we as librarians and information professionals can best demonstrate the value of our libraries & collections as well as the work we do (whatever that might be) to the general public and those in positions of power.
I’m therefore interested in hearing about ways in which we might be able to achieve the above – both old and new.
Hopefully I will be able to take what I learn from cyc4lib and use it to help make National Libraries Day in the UK more successful than in previous years.
The academic libraries often get older (scientific) books as a gift, but it’s clear – we cannot take them all. Each book needs time and a place, but can we invest our time in something, what’s outdated and not interesting for the most of our users?
Clearly – there are rules. For example: the prints older than 1850 have to be catalogued, but what can we do with one, printed after 1851, already in our library and just plain text? The decision is often not easy.
Must we take each book just as a thing, or a part of our history? As a silent witness of a person’s life? Is a short handwritten sentence on the site edge worth to be mentioned then? An underlining, a drawing, a bullet hole?
What’s precious and what’s just old? And how can you explain your decision to others?
We librarians are smart people 😉 but I´m still wondering if we really know what our patrons and citizens need and want from us. So I would like to learn which could be the best ways for searching the real needs and interest of different kind of people. How could we get them together with us to discuss about the future of the libraries and to plan our services and activities? And how could we reach even those who don´t use our services so often or not at all? In recent years there has been arranged some nice workshops and discussions for patrons and citizens in Finland and surely in other countries as well and I would be happy to learn more about them.
My knowledge of this concept is all theory and no application, and I want to try to implement something – even something modest – in order to better understand the potential of library linked data because it seems to me to have much in common with the goals/purpose of cataloging. How do I recognize what type of thing might make a good candidate – local digital collection, online university faculty bibliography, a subset of one of these, something else, something overarching? I am at a university library, not a national one. How do I make a plan that is most likely to succeed? What skills and resources will I need? What partners? How does one measure success
After our conference, I will begin working as a Youth Services Librarian in a community library (in the U.S.) that currently is accessible primarily by car (the surrounding neighborhood isn’t really meant for walkers, and I don’t believe that bus service comes to the library).
I am interested in reaching out to children and families who don’t use the library and am looking for ideas on how to draw them in and also how to serve them if they do not have a car (or a parent who is interested in driving them, or can’t because of work schedule, etc.).
Apart from working as a systems librarian in a project related to search engine based catalogues I am an assistant lecturer in library technology and information retrieval for LIS students.
In my opinion, every position in a library nowadays requires at least a slight understanding of and interest in technological issues. There is, however, still a number of students who want to deal mainly with patrons and/or physical media. But I believe that even as – for example – a childrens librarian you must not be completely ignorant of the technology related changes going on in the library world. I strongly belief that every student will have to deal with at least some of those changes at some point in their library career.
So during Cycling For Libraries I would like to learn about particular methods and ways to make topics like data formats, catalogues, databases, library management software, linked open data etc. interesting for students who otherwise do not much care about information technology. I guess among the many participants there will be quite a few who do teaching themselves or are just creative and have some good ideas. I am looking forward to it!