We librarians are smart people 😉 but I´m still wondering if we really know what our patrons and citizens need and want from us. So I would like to learn which could be the best ways for searching the real needs and interest of different kind of people. How could we get them together with us to discuss about the future of the libraries and to plan our services and activities? And how could we reach even those who don´t use our services so often or not at all? In recent years there has been arranged some nice workshops and discussions for patrons and citizens in Finland and surely in other countries as well and I would be happy to learn more about them.