Working in the library requires various skills. We organize events, produce web services, maintain databases, do administrative tasks, give hands-on guidance in using electronic devices, play with kids and answer all kinds of questions anyone can come up with, etc. Also the public living rooms have achieved their goal of getting very popular. My library has about 5000 visitors a day. Not all of these visitors come peacefully and we need to deal with serious disturbance problems every now and then.
Usually one does not have to manage all these tasks, but sometimes that is the case. How to keep up with the world? What kind of updating education should we get?