My name is Emma, I’m from Italy. In December 2013 I started working for the Milan Urban Library System in one of the 24 branch libraries in the city. My everyday work mostly consist in managing and organizing book collections, in promoting reading and learning along with the organization of the available areas assigned to users. In addition, I actively participate in a work group whose main aim is to plan out social network strategies for the Libraries. Actually, I’m studying new ways to engage citizens in the use of the library and to design spaces and services with the users themselves. For this reason I’ll stay in Aarhus during the Next Library Festival 2015.